All packages are sent by Royal Mail recorded and tracked mail and will need a signature on arrival.
We aim to pack and send your delivery within 1-3 days of your order being placed. You will receive an email once your package has been posted.
Items will be sent either first or second class depending on size.
If you wish to change the address for delivery please contact us at the shop as soon as possible.
If you need your package in a hurry, please contact us and we will do our best to get the item to you as quick as possible.
UK Standard Delivery
EU Standard Delivery
Easy Returns & Exchanges
If you are unhappy with your order you may return any items within 14 days by either posting back or bringing back to the shop. Please return items in the original packaging, making sure any breakable items are safely packed and marked as fragile. We will only accept items that are unused and still have any original tags attached.
Please note we are not responsible for return postage. Please post by a method that is tracked and make sure you have proof of postage. The responsibility for any items returned lies with the customer until it is received by us.
Return address is -
Potters Ramsgate Ltd
72 High Street
Ramsgate CT11 9RS
Any further questions regarding returns please do not hesitate to contact us.
Tel 01843 591 800